FAQ — the account, payment and lobby questions we hear most

Most questions we receive fall into three areas: how fast bKash, Nagad and Rocket deposits reach your account wallet, what documents verify a withdrawal, and how to reach the lobby if you're away from your usual device. Deposits through bKash or Nagad usually appear in your wallet within a couple of minutes once your mobile-money provider confirms the transaction; Rocket follows the

same pattern. Withdrawals require account verification — we ask for a government ID and proof of your mobile wallet ownership so the payout reaches the right person. That verification step happens once; after that your withdrawal requests move to the queue and clear according to the standard processing schedule, which varies by payment rail and amount. If you're logging in from a

new phone or browser, check your SMS for the OTP code we send; enter that code on the login screen and you're in. The FAQ entries below walk through deposit timing, withdrawal documents, game-category access, support hours and account-security steps in detail. Each answer addresses one specific question rather than general platform talk, so you can scan straight to the topic you

need. If your question isn't covered here, reach our Bangladesh support team through the live-chat icon in the account header or the contact form in your account settings — both channels are staffed during Dhaka business hours and extend into evening peak times when cricket matches and BPL fixtures drive the highest lobby traffic.